Itsm Pioneer Notes |
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|---|---|---|
| No | Unit/Chapter | Action |
| 1 | Unit-1 IT Service Management and Service Strategy | Download |
| 2 | Unit-2 Service Design | Download |
| 3 | Unit-3 Service Transition - Principles, Processes, Challenges, Critical Success Factors and Risks | Download |
| 4 | Unit-4 Service Operation | Download |
| 5 | Unit-5 Continual Service Improvement - Principles, Process, Methods, Techniques and Implementation | Download |
